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Thank you Tonia, I have done this search part for my neighbour and will pass the relevant information on to her so that she can order by mail if she wants to. I also found out that it would cost her $22.90 for copies of a standard file of less than 100 sheets, which is what I am sure a Service Record would be.
I've tried several times to request copies of my records, I usually get a screen saying item not available, so I submit anyway, and never get any kind of response back, even after 90 days. I've tried to request my parent's arrival records, for which scanned copies are there, but don't get the screens you describe. Its like we are talking about 2 different sites.
How long does it typically take to get a digital copy?